Acceptance of Terms
Insightful Edge Limited makes this website (the “Site”), including all information, documents, communications, files, text, graphics and software available through the Site (collectively, the “Materials”) and all services operated by Insightful Edge Limited (the “Services”) through the Site, available for your use subject to the terms and conditions set out on this page and any changes to this document that Insightful Edge Limited may publish from time to time.
By accessing or using the Site in any way, including, without limitation, use of any of the Services, downloading of any Materials, or merely browsing the Site, you agree to and are bound by these Terms of Use.
Insightful Edge Limited reserves the right to change these Terms of Use and other guidelines or rules posted on the Site from time to time at its sole discretion, and will provide notice of material changes on the home page of the Site. Your continued use of the Site, or any Materials or Services accessible through it, after such notice has been posted constitutes your acceptance of the changes. If you do not comply with these Terms of Use, your authorisation to use this Site will automatically end and any Materials that you may have downloaded or printed from it must be immediately destroyed.
Intellectual Property
The Materials and Services on this Site, are protected by copyright, trademark, patent, and/or other intellectual property laws, and any unauthorised use of the Materials or Services at this Site may violate such laws and these Terms of Use. Except as expressly implied in these Terms of Use, Insightful Edge Limited does not grant any express rights to use the Materials and/or Services. You agree not to copy, republish, frame, download, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, or reverse engineer based on the Site, its Materials, or its Services or their selection and arrangement, except as expressly authorised in these Terms of Use.
User Conduct
In using the Site, including all Services and Materials available through it, you agree:
Managing Content and Communications
Although it is not our intention to do so, Insightful Edge Limited reserves the right, at its sole discretion, to delete or remove user content from the Site and to restrict, suspend, or terminate your access to all or parts of this Site, at any time (including, without limitation, our good faith belief that you have not complied with these Terms of Use) without prior notice or liability.
Insightful Edge Limited may, but is not obligated to, monitor or review (i) any areas of the Site where users transmit or post user content, including but not limited to areas where Services are available, and (ii) the substance of any user content.
To the maximum extent permitted by law, Insightful Edge Limited will have no liability relating to user content arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
User Registration
Where use of the Site or certain Services of the Site require user registration, you will be required to provide certain registration information (the “Registration Data”). In registering to use the Site, including all Services and Materials available through it, you agree to:
Insightful Edge Limited reserves the right, at its sole discretion, to terminate or suspend your use of the Site, terminate or suspend your account and refuse any current or future use of the Services if it believes in good faith that you have knowingly failed to comply with the above user registration terms of use.
Disclaimer of Warranties
In using this Site and its Services, you expressly understand and agree that:
The Site and the Services contained on it are provided on an “as is” and “as available” basis and that use of the Site and Services is at your own risk.
Insightful Edge Limited disclaims all warranties of any kind, whether by express or implied, including, but not limited to the implied warranties or merchantability, fitness for a particular purpose and non-infringement.
Insightful Edge Limited makes no warranties regarding the accuracy, reliability, quality or availability of service of any products, materials or services made available on the Site.
Any damage to your computer or loss of data that results from the use of the Site or Services, or from the download of any material will be your sole responsibility and is done at your own discretion.
No advice or information obtained from the Site or its Services, whether written or oral, shall create any warranty not expressly stated.
Further, Insightful Edge Limited makes no warranty or condition that:
Limitation of Liability
To the extent not prohibited by applicable law, Insightful Edge Limited is not liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, revenue, goodwill, use, data, electronically transmitted orders or other economic advantage (even if Insightful Edge Limited has been advised of the possibility of such damages), however caused and regardless of the theory of liability, whether in contract (including fundamental breach), tort (including negligence) or otherwise, arising out of, or related to:
You have the sole responsibility for adequate protection and backup of data and/or equipment used in connection with the Site and will not make a claim against Insightful Edge Limited for lost data, re-run time, inaccurate output, work delays or lost profits resulting from the use of content.
You agree to hold Insightful Edge Limited harmless from, and you covenant not to take any legal action against Insightful Edge Limited for any claims based on using the Site, whether in contract (including fundamental breach), tort (including negligence) or otherwise except where Insightful Edge Limited is prevented by law from making such exclusions or limitations.
Insightful Edge Limited is registered in the UK. Registered Company Number: 06817608
Privacy Policy - Questionnaire Participants
For those who have been asked to respond to a questionnaire
Thank you for using our services. Here we describe how we collect, use and handle your information when you use our questionnaire sites, software and services. It is important to note that Insightful Edge offer these services on behalf of our branded partners and clients.
We have tried to keep the language simple in our policies, however there are some areas that are a bit more complicated, if you have any questions, comments or complaints regarding our privacy policies or practices, please contact us at the following addresses:
Address: Attn: Insightful Edge, DPO, 3rd Floor 86 - 90 Paul Street, London, EC2A 4NE
or at dpa@insightfuledge.com
Here are some terms you may find useful throughout the documents:
Participant data - Generally this data is provided by Clients / Data Controllers and includes contact information of potential survey participants to invite them to participate in a survey. We refer to this contact information Participant Data
Questionnaire Data - the responses to the questionnaires supplied by participants. A participant’s rights under GDPR extend to those responses which they chose to submit.
Data Controller - the organisation / individual responsible for providing the participant data and requesting the process to take place.
Data Processor - Insightful Edge as the organisation processing the Participant Data and Questionnaire Data to provide products and services
In summary:
Full Privacy Policy - Questionnaire Participants
Introduction
Insightful Edge provides products and services which enable our Clients to collect and collate feedback, in the form of 360 feedback, Team Climate, Employee Engagement and Customer Feedback products. We run surveys for our Clients’ on our server environment and collect the responses to those surveys on their behalf. Our Clients will provide us with contact information of potential survey participants to invite them to participate in a survey. We refer to this contact information as Participant Data and responses as Questionnaire Data. Our Clients remain data controllers of the Data and we will process that in order supply the pre agreed format usually in the form of anonymised reports. This does not effect individuals rights to anonymity where it is described as part of the product or service.
We have a number of standard products with predefined questions that retain a minimum amount of personal information.
Bespoke - Our Clients can design and supply their own questionnaires and in that scenario have used their own discretion to determine what information they collect, who they invite to participate in a survey, what the Questionnaire Data will be used for, whether it will be combined / used with other information and data, who it will be shared with and how long it will be stored once it is returned to them (usually in the form of an anonymised report). We strongly recommend you understand the parameters of the how the data is being processed. We offer our Clients a range of options as to how they use our products and services.
We collect the following information about you:
Questionnaire Data: we collect your survey responses. Our Clients may have provided your contact information to enable us to invite you to participate in the survey usually in the form of a name and email address, but sometimes additional information for certain products, for example:
As explained above, we process this Questionnaire Data on our Clients’s behalf and make no use of it ourselves.
Additional collection note: If you are a reviewer on a 360 feedback product, your details may have been provided by a colleague who is legitamately seeking feedback from you.
Technical information: we may collect information relating to your interaction with our software and services, including the type of browser and/or device used, operating system, date/time stamp, referrer page and IP address. We do not link this information to your Questionnaire Data.
Cookies: our online questionnaire service, uses a minimal about of cookies. Predominantly we will use them to offer up your language preference if it is available.
Your contact information: we will use information from you if you contact us directly for support, for example in relation to a survey invitation that you have received. Your information will be in our customer service system emails for reference, but will not be used for any other purpose,
We use the information that we hold about you in the following ways:
Questionnaire Data – to provide our products and services: we hold, store and process your Questionnaire Data solely to provide our products and services to our Clients, in accordance with our agreement with them. We only use your Questionnaire Data for our own purposes if required to do so by law.
Technical information – to protect our services, and for analysis: we will use your information in accordance with our legitimate interests of administering and maintaining our systems and ensuring network and information security, for example to prevent unauthorised access to our networks, to investigate faults, to control the abuse of our products or services, to prevent denial of service attacks and to monitor system usage and server load. We may also use this information in aggregate form for our legitimate interests of improving our products and services.
Your contact information – to respond to your enquiry: we will only use your contact information to support your use of our products and services for example where you contact us directly, in order to respond to your enquiry. This is in accordance with our legitimate interests of providing customer service. In many cases (for example where you wish to exercise your rights as a data subject) this may involve referring you to our Clients for them to respond to you directly.
We will not use any information that we hold about you for marketing purposes.
Questionnaire Data: The projects we support using your data may vary in the way that questionnaire data is used:
For 360 feedback, team climate, and employee engagement the data is generally treated anonymously unless stated in your welcome email, i.e in 360 feedback self scores and managers scores are generally not anonymous. In most cases we will only provide an aggregated report back to our Clients, but sometimes will be asked to send the report directly to you, to your manager, and or to a coach (this should be made clear to you at the beginning of the project, if you are unsure please ask and we will advise or direct you to our Clients for clarity).
For the purposes of customer feedback products, this data is generally supplied back to our Clients in 2 forms:
Unless we are required to do so by law, we will not disclose your Questionnaire Data to any other third parties other than our Clients, people working on their behalf, and our sub-processors (such as our affiliates, developers and our hosting providers) that we have agreements in place with.
Your contact information: where you contact us directly we may, if appropriate, refer your enquiry to our Clients/data controller.
Where we are the Data Control we will offer these rights directly, acting as the Data Processor we will support your Data Controller to deliver on their obigations. To request this information please contact us at dpa@insightfuledge.com or your Data Controller directly.
If you wish to access, correct, or delete your Questionnaire Data, or exercise any of the other rights described below in relation to your Questionnaire Data, let us know. You may have the right to exercise the following additional rights:
Right to Access: At any point, you can request copies of Questionnaire Data you entered into the system. Our response will be given free of charge, unless the request is considered excessive or manifestly unfounded in which case administration fees may be charged. Contact us at dpa@insightfuledge.com and we will, having verified your identity, send you a CSV file of available data, providing it does not impact on other participants rights to anonymity.
Right to Rectification: If at any time we have Participant Data incorrectly entered you have the absolute right to request that we amend it. With regards to Questionnaire Data your opportunity to rectify is limited on those products that are anonymous as once they have been closed and distruibuted to the name reciepients, any changes may comprimise anonymity of yourself or others..
Right of Erasure (Right to be forgotten): in certain circumstances you have the right to erasure of personal information held about you, although this may be qualified where e.g. it is necessary for that information to be retained for record keeping purposes or compliance with our obligations.
Right to Object: you have the right to object to our processing of your personal data for purposes based on our legitimate interests. In some cases, we may be able to demonstrate that we have compelling legitimate grounds to process your information which overrides your rights and freedoms.
Right of Restriction: you have to right to request that we restrict the processing of your personal data (e.g. where you believe that the personal data we hold about you is inaccurate or unlawfully held).
Right to Data Portability: You may have the right to be provided with your personal information in a structured, machine readable and commonly used format and to request that we transfer the personal information provided by you to another data controller. Providing this does not comprimise:
If you would like to exercise such rights, please contact us at dpa@insightfuledge.com. Or please look on the landing page of your questionnaire for more options. To protect your privacy and security, we may take steps to verify your identity before complying with the request.
You also have the right to withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
You also have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority. In the UK, this is the Information Commissioner’s Office https://ico.org.uk/.
Questionnaire Data: As standard we hold data for 5 years, our Clients may determine a different period of time when we contract with them, so if you have any questions about this please ask them directly.
Aside from Questionnaire Data we are likely to hold only very limited information about you. We typically retain technical information for no longer than a year from the date we collect it and will retain your contact information for no longer than 2 years after we have resolved your enquiry (unless we have a specific reason to retain it for longer, for example to comply with a legal requirement).
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your PIIstored on our Sites or controlled by us.
Sensitive (special category) and private data exchange between you and our Sites happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
While we use appropriate technical and operational measures to keep your PII secure, the transmission of information via the internet is not within our control and is not completely secure. Although we will do our best to protect your PII, we cannot guarantee the security of your PII sent to us by email. Any such transmission is at your own risk. Once we have received your PII, we will use strict procedures and security features to try to prevent unauthorised access.
Our data centre providers are ISO27001 certified, and your Questionnaire Data is encrypted on the servers at rest and in transit across the internet.
Insightful Edge partner with clients around the globe.
As a result, we may transfer your personal information to countries outside the EEA (the EU member states plus Norway, Liechtenstein and Iceland) for the purposes set out in this privacy notice.
Where this is applicable, we take steps to make sure that when we transfer your personal information appropriate protection is in place. Often, this protection is set out under a contract with the Client or Individual who receives that information.
We may change this privacy policy from time to time. We will post any privacy policy changes on this website and, if the changes are significant, we will post a notice on the homepage of our website and the login screens for our services. We will also keep prior versions of this policy in an archive for your review.
Last updated 23 May 2018
Reviewed Annually (unless prompted earlier by changes in legislation and / or business requirement)